Also, reviews were scanned for comments across eight categories. He gave the example of the company's 2017 acquisition of Maintenance Supply HQ, a move he likened to Home Depot's 2015 acquisition of Interline Brands, which helped it cross-sell to customers who previously flocked to Interline. In 2019, Home Depot operated 18 mechanized distribution centers in the U.S. and one in Canada. But, as Lowes is 1/4 mile away, and Home Depot 3/4 mile away (this is suburbia mind you, not the city), I think my 1st choice is Lowes. Posted 11/6/11 7:04 AM Lowe's has recently had a few international stumbles, including store closures in Canada and Mexico and a failed joint venture in Australia in 2016. At both of these stores I always get frustrated that I can't find sales associates to help when all I need is to be pointed in the right direction. "Lowe's hasn't really gone down that path yet.". I'm comparing the quality, fit, and finish of each companies prehung doors as pertains to the installation of them. A few customers perceived that aisles were shut down for longer than was necessary. This did not pertain to boxed goods (such as tools) but with loose items like lumber. Both Lowe's and Home Depot, in general, are lenient about accepting returns. Terms like "grimy" and "disorganized" were used to describe the poor store atmosphere with either corporation. Both stores allow customers to make purchases online, thus tagging in-stock merchandise for pickup at a local store of the customer's choosing. oopsie913. The two have been long-time rivals in the segment with Home Depot leading the race by being the number one home improvement retailer in the United States and Lowe's coming in at the second position. If you used a credit card, you do not need to show a receipt, as your credit card is recognized when you swipe for the return. Basham blamed the struggles on Home Depot already having success in some of those markets, as well as the infrastructure costs that it takes to run stores in different countries. Home Depot, Inc. (HD) and Lowe’s Companies, Inc. (LOW) are two of the biggest home improvement companies operating in the United States.These companies have been soaring amid the pandemic, as the demand for home renovation and repairs is on the rise. As EGO moves from Home Depot to Lowes, they also move to a slightly better position. We considered Home Depot and Lowe's, but in the end, Ikea won our vote for several key reasons. They offer a broad selection of refrigerators and work hard to provide online customers a stress-free shopping experience. Basham said professional contracts accounted for 20% to 25% of sales at Lowe's and 45% at Home Depot. This thread is archived. Should you choose Home Depot or Lowe's Home Improvement? Since Lowes was down the street I decided to check out the blinds there. For the deck project, the pre-tax total was slightly lower at Lowe's: $1,368.31 vs. $1,382.50 at Home Depot.On our more general shopping list, 11 products were cheaper at Lowe's, with average savings of just over 13 percent. Read Home Depot 360 here. #726107 08/30/12 07:47 PM 08/30/12 07:47 PM: Joined: May 2005 Posts: 587 CT. bristolbaby OP fanatic bristolbaby OP fanatic. UPDATED FEBRUARY 2021 These sales drive closings on kitchens often before it’s sensible to be ordering. Lowe's shows how much they truly care for there employees and not just there stock options. And, when comparing vs. carpet, I sometimes come out a tad higher. Join the discussion today. In particular, customers felt that the garden centers and lumber areas of both stores were the sections that most suffered from neglect. You won't likely find the same level of expertise at a big box store, but according to Yelp reviews, the staff at both Home Depot and Lowe's were found to be adept at the basics expected of home improvement store employees, such as directing customers to the right aisles and ringing up purchases correctly. Basham said Lowe's disadvantages in sales and operations were partly "a function of how the company grew up.". around 9500. we waited for the buy more save more offer at HD. The Home Depot: $5.47; Lowe’s: $5.98; Lumber Quality Comparison: Lowe’s, Home Depot, 84 Lumber. Lowe’s doesn’t appear to care, and provides no human assistance of any kind. Most negative reviews centered around customer service. I have 2 questions: 1) Is there any difference in quality and durability between fancy high-end Italian brands and cheaper brands like Marazzi or Marca Corona? They are pathetic. Home Depot is nearly identical in price while Lowes is generally higher priced but when I need nice quality or a specific molding these guys might have it out of the three. And, when comparing vs. carpet, I sometimes come out a tad higher. Cheapest cabinets win! Lowe's has Kobalt and Task Force branded tools, both reviewed as decent but falling short of stellar. Reviewers often viewed both companies' return desks as being understaffed. They were more than Home Depot for similar blinds. Home center tools fit within certain price ranges of the manufacturer’s assortment for the “same tool”. When all prices are averaged out, Home Depot and Lowe's proved to have essentially the same prices. need to paint our den that we just redone. Cheryl. On a five-star system, Home Depot slightly edged out Lowe's by a half-star. Complaints centered around refusals from both stores to accept merchandise that customers felt should be returnable. That said, Lowe’s is under new management and taking aggressive steps to close that gap. The quality of the lumber you use can affect the outcome of your home improvement project. "Home Depot's had success since it acquired Interline in getting that cross-sale to work. 1 of 2 Go to page. Looking at the stats from the market share, we can see that Home Depot ($195 billion) blew Lowe’s ($72 billion) out of the water in 2018. "There's a bit of a structural deficiency in terms of their store locations," he said. The people at Lowe’s are happy to help, enthusiastic even, while … Annual report, Home Depot operated 18 mechanized distribution centers in the end, Ikea our. In fast food, shopping, and finish of each companies prehung as. Brand of wood look tile are shopping as occupying many `` secondary real-estate locations '' that n't. He added that Home Depot rakes in more money than Lowe 's it! Retailing giants and will tell you Which one is better far superior underdog compared Home. 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